Shipping policy

Shipping Policy

Order Processing

Orders are typically processed within 1–3 business days. Orders are not processed or shipped on weekends or holidays.

Shipping

Shipping rates and available shipping options are calculated and displayed at checkout.

Delivery times shown at checkout are estimates and may vary depending on the shipping carrier, destination, weather, holidays, and other circumstances outside of Liberty Helm's control.

Order Tracking

When tracking information is available, you will receive a shipping confirmation email containing your tracking information after your order has shipped.

Incorrect Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout. If you notice an error in your shipping address, please contact us as soon as possible at hello@drinklibertyhelm.com. We cannot guarantee that an address can be changed after an order has been processed or shipped.

Lost, Damaged, or Missing Orders

If your order arrives damaged, contains incorrect items, or appears to be missing items, please contact us at hello@drinklibertyhelm.com within 7 days of delivery so we can review the issue.

If tracking shows an order as delivered but you cannot locate it, please contact the shipping carrier and check with members of your household, neighbors, or other locations where the carrier may have left the package. You may also contact us for assistance.

Contact Us

Questions regarding shipping or your order may be sent to hello@drinklibertyhelm.com.